Job Description

Position Title: Associate - Student Support Operations

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Business Unit: WP International

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Experience: 1+ yrs

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Location: Marol, Mumbai

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Shift Timing: 12:30 PM to 9:30 PM (Mon to Sat)

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About the Role

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We are seeking a Associate - Student Support Operations/Program Coordinator to support the smooth execution and management of programs across multiple stakeholders. The ideal candidate will have strong analytical abilities, excellent communication skills, and a proactive approach to problem-solving. This role requires close collaboration with internal teams, learners, and external partners to ensure seamless program operations and learner experience.

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Key Responsibilities

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- Assist in end-to-end program execution, including scheduling, tracking, and reporting.
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- Coordinate with internal teams, faculty, and external partners to ensure timely delivery of program milestones.
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- Manage learner onboarding, communication,



and engagement throughout the program lifecycle.
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- Collect, analyze, and interpret program-related data to identify trends, gaps, and opportunities for improvement.
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- Act as a primary point of contact for learners and stakeholders, addressing queries promptly.
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Requirements

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- Bachelor's degree
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- 1–2 years of experience in program coordination, operations, or a similar role
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- Solid analytical skills with proficiency in MS Excel, and basic data interpretation.
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- Excellent verbal and written communication skills with the ability to interact effectively with diverse stakeholders.
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- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
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- Ability to work in a fast-paced environment with minimal supervision.
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📌 Associate - Student Support Operations | BU: WP International (Mumbai)
🏢 upGrad International
📍 Mumbai