Job Description

Company Description:

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IndustryPrime is a SaaS platform built for manufacturing companies to manage their procurement and inventory in one place.

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We help factories move away from Excel, Registers, and WhatsApp-based workflows to a simple, transparent, and automated system that improves control, reduces costs, and saves time.

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Today, 70+ companies across India trust IndustryPrime to run their plant operations smoothly.

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Why This Role Exists:

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Most of our clients use only a small part of what IndustryPrime can do, and many don't use it the right way.

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Explaining things over a phone call rarely leads to real change.

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The biggest impact comes from visiting clients in person: understanding how they work, showing them what they're missing, and helping them use IndustryPrime more effectively.

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The goal of this role is simple: make sure every client gets the maximum value from IndustryPrime.

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You'll work closely with client teams, meet their management, identify gaps in adoption, and help them fix those gaps.

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Role Overview:

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This is a high-ownership, client-facing, travel-heavy role where you will be responsible for:

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● Proactively visiting clients to review their actual usage against the full capability of the platform, and closing that gap

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● Onboarding new companies onto IndustryPrime, end to end

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● Handling day-to-day client support, since deep adoption work requires deep product knowledge anyway

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● Building the kind of relationship with client management and teams that turns into renewals and referrals

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You will act as a consultant, trainer, and relationship owner for our clients, not simply someone who closes tickets.

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(Open to freshers and experienced candidates alike; what matters more here is energy and ownership than years on a resume)

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Key Responsibilities:

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Adoption & Client Experience Enhancement (Core Focus)

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● Travel to client sites, including outstation manufacturing plants, proactively and on short notice

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● Review each client's actual usage of the platform and identify features they aren't using, or are using incorrectly

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● Sit with the client's team and management to demonstrate the value of full adoption in terms they care about (time saved, control gained, cost avoided)

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● Pitch and push under-used features directly to decision-makers, not just end-users

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Client Onboarding (New Companies)

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● Understand the client's current purchase & inventory workflow

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● Set up their system on IndustryPrime (items, users, permissions, etc.)

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● Conduct onboarding sessions and product training, in person where needed

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● Ensure a smooth transition from manual systems (Excel / Registers) to the software

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● Take ownership until the client is fully live, comfortable, and actually using the product well

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Customer Support (Existing Clients)

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● Handle client queries via call/WhatsApp/email

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● Resolve day-to-day operational issues on the platform

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● Guide users on best practices within the software

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● Ensure timely follow-ups and issue closure

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Internal Coordination

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● Work closely with the product/tech team to report bugs or improvements

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● Share real client feedback, especially patterns in what clients don't adopt and why, to improve the product

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● Help refine onboarding, training, and adoption-tracking processes

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What We're Looking For:

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Attitude & Energy

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● Someone who takes it personally when a client is not using the software properly, and acts with urgency rather than waiting for it to become a bigger problem

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● High energy, and genuinely comfortable with outstation travel (sometimes on short notice)

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● An "adjusting," no-excuses attitude toward travel and changing plans. Delayed trains, last-minute reschedules, and remote locations should not upset you

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Skills

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● A naturally assertive person who can push a client toward what's good for them, respectfully but firmly, rather than just agreeing with whatever they say

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● Strong communication skills (Hindi + English required), and specifically the confidence to present to factory owners and senior management, not just operators

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● Ability to explain in a simple, practical way

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● You actively use AI tools (beyond just chatbots) to work smarter (we will be keen on seeing it during interview)

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Ways of Working

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● Quick learner, able to understand the product deeply enough to spot what a client should be using and isn't

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● Being the one who follows up before the client even realizes there's a gap

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What You'll Learn

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● Deep understanding of how manufacturing businesses operate

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● Real-world purchase & inventory workflows

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● How to drive product adoption and manage client relationships at the management level

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● SaaS implementation & client management

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● Problem-solving skills

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Why Join IndustryPrime:

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● Salary: ₹15,000 – ₹20,000 (depending on experience) (flexible with salary if you have good experience) (Travel days are compensated separately)

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● Work directly with founders and the core team

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● High ownership from Day 1

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● Real impact: you will directly improve how factories operate

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● Rapid learning curve in both business & SaaS

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● Frequent travel across India, including to plant locations most people never get to see

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If you're someone who's energized by getting in front of a client rather than staying on the phone and who sees a client relationship as something to actively grow rather than just maintain, we want to meet you.

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Location: Kolkata (Bidhannagar), Work from Office (with frequent client-site travel across India)

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Applications will be considered ONLY if the Google Form is filled

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(The deadline to apply is Saturday, 5th September , 11:45 PM . Applications after this deadline will not be considered.)

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Google Form Link -

📌 Customer Success & Support Executive (Kolkata)
🏢 IndustryPrime
📍 Kolkata