Job Description

About Sowaka Health

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Sowaka Health operates specialty access and named patient programs for approved and investigational medicines. The company works with hospitals, physicians, global suppliers, and regulatory partners to deliver compliant port-to-patient access solutions. Our operating model emphasizes audit-ready processes, structured documentation, digital case tracking, and strict regulatory alignment.

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Sowaka combines regulatory coordination, specialty sourcing, cross-border logistics, pharmacovigilance-aligned workflows, and technology-enabled operations through its proprietary platform, SowakaOS.

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The role

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The Assistant Manager, Import and Logistics is an operational role responsible for pharmaceutical import execution and customs coordination across our import ports, with a secondary responsibility for supporting downstream dispatch and delivery coordination pan-India. You'll work closely with suppliers, freight forwarders, customs brokers (CHAs), QA and RA stakeholders, cold-chain providers, warehouse operators, and courier partners to keep the import-to-delivery journey compliant, documented, and on schedule. This is a founding-team, hands-on execution role, building and personally owning these workflows from the ground up.

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What you'll do:

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Import and Customs Operations

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- Coordinate purchase order execution and verify shipment documentation (CoA, CoC, CPP, invoices, packing lists) with suppliers and distributors
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- Maintain supplier and distributor records, including licenses, GDP certifications, and approved product lists
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- Coordinate cold-chain and freight requirements, shipment routing,



and in-transit visibility with freight forwarders pan-India
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- Coordinate customs clearance activities with Customs House Agents (CHAs), including duty payment and shipment release
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- Support transfer of cleared stock into approved warehouse, SEZ, or bonded storage, and maintain batch, expiry, and inventory records
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- Proactively escalate shipment deviations, temperature excursions, or documentation gaps
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Logistics and Dispatch Support

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- Support dispatch authorization and last-mile courier coordination following QA and operational release
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- Track delivery status, proof of delivery (POD), and shipment milestones; escalate delivery delays or cold-chain concerns
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- Coordinate with clinical and operational stakeholders on delivery confirmation and reorder/continuity support
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Documentation and Compliance

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- Maintain audit-ready import, customs, and logistics records within SowakaOS and other approved systems
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- Coordinate closely with RA and QA stakeholders on documentation requirements and operational readiness
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- Support KPI tracking and reporting across import and downstream logistics workflows
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Who should apply

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This role is best suited for candidates who enjoy operational coordination across import,



logistics, and compliance; are highly detail-oriented, organized, and process-driven; take ownership of shipment and delivery follow-through; are comfortable coordinating multiple vendors and stakeholders simultaneously; and are excited to help build a globally scalable healthcare operations platform.

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What you'll need:

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- 4+ years of experience in pharmaceutical import logistics, customs clearance, freight forwarding, or related regulated environments
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- Hands-on, personal handling of import documentation and customs execution workflows
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- Familiarity with cold-chain pharmaceutical logistics and shipment monitoring requirements
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- Working exposure to last-mile or downstream delivery coordination
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- English and at least one additional Indian regional language (Hindi, Marathi, or equivalent)
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- Robust written and verbal communication skills in English
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Preferred

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- Experience with CDSCO Named Patient Program (NPP), compassionate use, or Form 12A/12B/20B/21B documentation
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- Exposure to SEZ or bonded warehouse operations
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- Familiarity with GDP-certified logistics providers or pharmaceutical 3PL operators
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- Graduate in Pharmacy, Life Sciences, Logistics, or a related field
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Growth opportunity

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This role offers the opportunity to become part of the foundational operational buildout of a global specialty access platform operating across India and future international markets, with exposure to both international pharmaceutical import operations and downstream patient-linked logistics.

📌 Assistant Manager - Import and Logistics (Mumbai)
🏢 Sowaka Health
📍 Mumbai