Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey.
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Location: Bangalore
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Role: Academic Advisor
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Experience: 2–6 Years in Academics / Student Counselling
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Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
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Key Responsibilities
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- Act as the first point of contact for students and address academic & administrative queries.
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- Coordinate between students and university departments.
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- Track students' academic progress, submissions, and course requirements.
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- Handle Inbound & Outbound calls, emails, and chats.
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- Support students with semester and subject-related queries.
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- Ensure timely completion of academic requirements.
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- Drive student satisfaction, re-registration, and program completion.
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- Identify and escalate priority issues while ensuring timely resolution.
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- Maintain MIS, reports, and student records using Excel & PPT.
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- Work closely with internal teams, faculty, and SMEs.
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What We're Looking For
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Strong verbal, written & listening communication
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Student counselling / academic process experience
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Problem-solving & interpersonal skills
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Knowledge of CRM / ticketing systems
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Positive Excel & reporting skills
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Ability to multitask and work under pressure
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Willingness to work on weekends on a rotational basis