Global Technology Platform – Director, Technical Cybersecurity Operations – Permanent
Client
An established international technology company providing specialist enterprise services to major commercial and public-sector organisations. The business operates globally and is continuing to expand its delivery capability from India.

The Role
The Director of Technical Operations will lead a large, globally distributed service function from the company’s Pune hub. Leading through an established management team, the position will own departmental strategy, operational performance and service quality while developing the organisation’s future operating model.

Responsibilities + Requirements
Lead a high-volume technical operation responsible for reviewing, prioritising and progressing complex customer cases
Own performance across service levels, quality, capacity, productivity and escalations
Develop managers and strengthen the organisational structure to support continued growth




Improve workflows through automation, AI and measurable quality controls
Establish effective forecasting, resource-planning and performance-management processes
Partner with product, operations, customer-facing and technical stakeholder groups
Candidates should bring 15+ years’ experience within cybersecurity, technical services, risk operations or another complex technology workplace, including 8+ years of people leadership. Experience managing managers, scaling large operational teams and leading international service functions is essential. Exposure to technical assessment, security testing, workflow transformation, AI adoption or global delivery centres would be advantageous.

Location
Pune, India – primarily office-based

Start Date
Flexible, subject to notice period

📌 Director of Cyber Security (Pune)
🏢 Ags
📍 Pune