Job Description

Job Title: Customer Support Associate

n

Job Overview

n

We are looking for a dynamic and customer-focused Customer Support Associate to join our team. The role involves managing customer queries, resolving escalations and complaints, and ensuring a seamless customer experience by providing timely and effective resolutions. The ideal candidate will be responsible for meeting service standards, achieving operational targets, and contributing to customer satisfaction and business growth.

n

Key Responsibilities

n

n
- Handle customer interactions through inbound support channels and provide prompt, accurate, and effective resolutions.
n
- Manage and resolve customer queries, complaints, and escalations while maintaining high levels of customer satisfaction.
n
- Ensure closure of faults, service requests, and customer complaints within defined SLA timelines.
n
- Support inbound sales opportunities through effective upselling and cross-selling of products and services.
n
- Investigate and resolve customer disputes in a professional and empathetic manner.
n
- Coordinate with multiple internal and external stakeholders to ensure timely issue resolution.
n
- Maintain detailed records of customer interactions and follow-up actions.
n




- Meet individual and team performance metrics, quality standards, and deadlines.
n
- Continuously identify opportunities to improve customer experience and operational efficiency.
n

n

Required Skills & Competencies

n

n
- Strong customer service and communication skills.
n
- Ability to handle customer disputes and difficult conversations professionally.
n
- Excellent stakeholder management and relationship-building skills.
n
- Strong problem-solving and decision-making abilities.
n
- Ability to manage multiple priorities and work effectively under pressure.
n
- Robust team collaboration skills with a customer-centric mindset.
n
- Adaptable, flexible, and capable of thriving in a fast-paced environment.
n
- Good organizational and time-management skills.
n

n

Work Schedule & Location

n

n
- Shift: US Shift
n
- Work Mode: Work from Office
n

n

Preferred Qualifications

n

n
- Prior experience in Customer Support, Customer Service, Contact Center, or related domains.
n
- Experience handling customer escalations, complaints, and service recovery initiatives.
n
- Exposure to sales support, upselling, or cross-selling activities will be an added advantage.
n

📌 Inbound Sales Representative (Bengaluru)
🏢 Artech
📍 Bengaluru