Job Description

Position: Community Care Coordinator (CCC)

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Location: Haralur

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Role Overview:

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The Community Care Coordinator (CCC) is the primary point of connection between families, classrooms, and the centre leadership. This role ensures smooth day-to-day coordination of child care, parent communication, admissions support, transitions between programs (preschool ↔ daycare), and overall family experience at the centre. The CCC plays a critical role in creating a warm, responsive, and well-managed care ecosystem for children and parents.

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Key Responsibilities:

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Child & Family Coordination

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- Serve as the first point of contact for parents for daycare and care-related queries.
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- Support child transitions between age groups, programs, and routines.
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- Monitor daily attendance, arrivals, departures, and extended care schedules.
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- Ensure children's care needs are communicated clearly to teachers and caregivers.
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Daycare Operations

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- Oversee smooth functioning of the daycare program (from 9:30 am onwards)
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- Coordinate staffing schedules for daycare, including handovers between teachers and caretakers.
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- Ensure compliance with child–adult ratios and safety protocols.
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- Track daycare enrolment
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Parent Communication

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- Maintain consistent, empathetic communication with parents.
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- Share daily updates, reminders, and care-related information.
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- Address parent concerns in coordination with the Centre Head and teaching team.
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- Support onboarding of new families into daycare and preschool programs.
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Centre Coordination

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- Work closely with teachers, housekeeping, security, and support staff.
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- Ensure readiness of shared spaces used for care (rest areas, washrooms, nap zones)
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- Coordinate meal times, nap schedules, and hygiene routines.
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- Support emergency response and escalation when required.
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Documentation & Records

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- Maintain accurate records for attendance, daycare usage, authorizations, and care notes
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- Ensure consent forms, emergency contacts, and medical information are up to date.
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- Support Centre Head with basic reports and operational tracking.
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Safety & Compliance

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- Ensure children are released only to authorized adults.
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- Follow child safety, health, and hygiene protocols strictly.
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- Coordinate with nurse/medical support (if applicable) and manage first-level incident documentation.
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Qualifications & Experience:

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Experience

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- 2–4 years of experience in childcare, preschool/daycare operations, school coordination, or family services.
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- Experience working directly with parents and young children is a plus.
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Key Skills & Attributes

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- Solid interpersonal and communication skills
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- Calm, caring, and solution-oriented approach.
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- Highly organized with attention to detail
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- Ability to multitask in a dynamic centre environment.
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- Comfort working closely with children, parents, and staff
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- Basic digital skills for records, communication, and reporting.
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📌 Community Care Coordinator (Bengaluru Urban)
🏢 Ekya Vana Early Years
📍 Bengaluru Urban