How will you make an impact
Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers
Develop and maintain relationships with customers to ensure continued satisfaction
Provide solid proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains
Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions.
Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap.
Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities




Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations
Complete required project documentation on time, submit timecards according to policy, and track to annual objectives.
Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services
Provide support to perform financial analysis, advantages/impact analysis and create ROI models for the specific product domains
Develop repeat business opportunities via successful delivery, credibility and thought leadership provided
Identifying additional solution prospects and providing information to

📌 Senior Specialist Business Consultant Pune (India)
🏢 NICE
📍 India