About the role

Join Accenture's UK Voice Process team as a frontline operator, handling inbound and outbound customer interactions. You will support clients across various industries, ensuring high-quality service and accurate data capture.

Key responsibilities
Conduct inbound/outbound calls in English, following scripts and guidelines.
Record customer details accurately in CRM systems.
Resolve inquiries, provide product information, and route issues to appropriate departments.
Maintain call quality metrics and adhere to service level agreements.
Participate in regular training sessions to improve product knowledge and call handling skills.
Collaborate with team members to share best practices and feedback.
Report daily call statistics to supervisors.

Required qualifications




Native or fluent English communication skills.
Robust verbal communication and active listening abilities.
Ability to work in a rapid‑paced, target‑driven workplace.
Basic computer literacy and familiarity with CRM or call center software.
High school diploma or equivalent; higher education preferred.
Availability to work assigned shifts, including evenings and weekends if required.

Nice to have
Experience in a call center or customer service role.
Knowledge of Accenture products or services.
Familiarity with data entry or database management.
Bilingual or multilingual skills.

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