AMS – Application Managed Support – L2
Roles and Responsibility
Functional Consultation and User training.
Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
Functional troubleshooting

Key Technical Skills
Data Correction using SQL scripts
Extracting reports using SQL
Ability to write queries, joins and subqueries
Preferably PostgreSQL, Experience in Oracle DB is also fine
Handle Priority 1 issues (Major Incident Management)
Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)
Process Adherence and Continuous Improvements.

Required skills:-
Positive Communication skills (spoken and written)
Excellent understanding of Service Operations
Logical and process oriented mindset
ITIL Knowledge
Ability to adapt and learn quickly
Excellent coordination and stakeholder management skills
Experience using BMC remedy
Valuable to have (but not a must):-
Knowledge on Project Management
Basic knowledge of data warehousing, business intelligence, ETL concepts
Java Scripting

📌 Ams – Application Managed Support – Bengaluru
🏢 Conneqt Business Solutions
📍 Bengaluru