About the Opportunity
A agile player in the customer experience and business process outsourcing sector across India, we partner with quick-growing brands to deliver seamless, empathetic, and solution-driven customer support. Our Customer Care team is the frontline of brand trust—turning queries into loyalty, frustrations into resolutions, and interactions into retention. We operate in a high-energy, performance-driven environment with real-time coaching, career growth paths, and a culture rooted in excellence and empathy.

Role & Responsibilities
Handle inbound and outbound customer interactions via phone, email, and chat with professionalism and urgency.
Resolve customer issues quickly and accurately—escalating complex cases to supervisors with clear documentation.
Record all customer interactions in CRM systems with high data accuracy and compliance.
Meet daily KPIs including first-call resolution,



average handle time, and customer satisfaction (CSAT) scores.
Collaborate with cross-functional teams to improve service workflows and reduce recurring customer pain points.
Uphold brand voice and service standards in every customer interaction, ensuring consistent and positive experiences.

Skills & Qualifications
Must-Have
Fluent English communication (spoken & written)
Preferred
Experience in retail, telecom, or e-commerce support
Knowledge of ticketing systems (Jira, ServiceNow)
Basic MS Excel for reporting

Benefits & Culture Highlights
Performance-linked incentives and monthly recognition awards.
Adaptable shift options (day / evening / night) with transport support.

📌 Customer Care Executive Hindi And English Bangalore Urban
🏢 Atharv Consultings
📍 Bangalore Urban