The Receptionist / Patient Relationship Executive will ensure excellent patient experience by managing registration, appointments, billing, report delivery, and patient communication.

Key ResponsibilitiesFront Desk Operations
Welcome and register patients.
Generate bills and collect payments.
Maintain patient records accurately.
Coordinate with laboratory staff and phlebotomists.

Patient Communication
Answer phone calls and WhatsApp inquiries.
Schedule home collections and appointments.
Send reports through WhatsApp and email.
Handle patient queries professionally.

Follow-Up Activities
Request Google reviews from satisfied patients.
Inform patients about health packages and promotions.
Follow up on pending payments and due reports.
Maintain patient database.

Administrative Responsibilities
Manage cash and daily collections.
Maintain records and inventory logs.




Prepare daily reports for management.

Required Skills
Pleasant personality and communication skills.
Basic computer knowledge (Excel, billing software, WhatsApp).
Ability to handle patients politely and professionally.
Experience in healthcare or customer service preferred.

Working Hours

8 hour shift

Performance Indicators (KPI)
Patient satisfaction.
Accuracy in billing and records.
Number of calls handled.
Google reviews generated.
Timely report delivery.
Home collection bookings coordinated.

Pay: ₹12,000.00 - ₹18,000.00 per month

Advantages:
Cell phone reimbursement
Versatile schedule

Work Location: In person

📌 Receptionist/administrator Bhubaneswar
🏢 Aitis Healthcare
📍 Bhubaneswar