Job Responsibilities:
Regularly connect with School Owners, Principals, and Management to collect feedback.
Build robust professional relationships with school decision-makers.
Understand requirements, concerns and expectations from Crickingdom.
Capture feedback and convert it into clear action points.
Coordinate with Academy Operations, Coaching, Sales, Marketing and Management to address requirements.
Follow up with internal teams and ensure commitments are executed on time.
Maintain a structured database of school interactions, feedback and action items.
Track customer satisfaction and identify opportunities to strengthen school partnerships.
Prepare concise weekly/monthly reports for management.

Primary KRA

School Relationship → Feedback → Internal Coordination → Action → Follow-up → Customer Satisfaction

Qualifications and Experience:
2+ years in Customer Relationship, Client Servicing, Business Development or Customer Experience.
Excellent communication and interpersonal skills.




Confident speaking with School Owners, Principals and senior management.
Strong follow-up and coordination skills.
Valuable Excel/Google Sheets and reporting ability.
Self-driven and comfortable working independently.
Education, School, Sports Academy, or EdTech experience preferred.

Job Types: Permanent, Full time, Fresher

Pay: From ₹350,000.00 per year

Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Dhanori, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Required)

Experience:
Customer Relationship/Servicing/ Business Development: 2 years (Required)

Language:
English (Preferred)

Willingness to travel:
75% (Required)

Work Location: Hybrid remote in Dhanori, Pune, Maharashtra

📌 Customer Insight Executive Schools & Academies Dhanori
🏢 CKingdom India Private
📍 Dhanori