HOTEL ROOMS

Reports To: General Manager / Corporate GM

Key Responsibilities
Manage the day-to-day hotel rooms operations.
Supervise Front Office, Reception and Housekeeping teams.
Monitor room occupancy, sales, revenue and booking conversion.
Manage OTA bookings, PMS and Channel Manager.
Ensure rooms are clean, ready and available on time.
Handle guest complaints and service issues effectively.
Monitor staff attendance, discipline, performance and duty schedules.
Ensure proper implementation of SOPs and service standards.
Control operational expenses and minimize wastage.
Prepare and submit daily operational, sales and occupancy reports.
Coordinate with maintenance and other departments.
Take responsibility for achieving occupancy,



revenue and guest satisfaction targets.

Key Performance Areas (KPI)

Occupancy | Room Revenue | Sales Conversion | Guest Satisfaction | Staff Productivity | Cost Control | Online Reviews | SOP Compliance

Required Skills

Leadership | Guest Handling | Sales | Team Management | PMS/OTA Knowledge | Communication | Problem Solving | Reporting

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:
Cell phone reimbursement
Versatile schedule
Food provided
Paid time off

Work Location: In person

📌 Operational Manager Kozhikode (India)
🏢 KM Group
📍 India