Job Description

Company Description

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Primebook, a product of Floydwiz Technologies Pvt. Ltd., is India’s first Android-based laptop, created to make computing truly accessible for students, self-learners, creators, coders, and early professionals. Founded in 2018 by IIT Delhi alumni Aman Verma and Chitranshu Mahant, Primebook focuses on empowering youth to learn smarter and work faster through deep-tech innovation. At the core of every Primebook laptop is PrimeOS, a custom Android-based operating system designed for laptops, offering full-screen apps, keyboard and trackpad support, multi-window multitasking, and access to over 50,000 apps via the Prime App Store. PrimeOS also enables cloud PC access for Linux and Windows environments, AI-powered assistance and search, beginner-friendly coding tools, and enhanced app and game experiences. Primebook has earned multiple national awards and recognitions, and continues to grow as a movement to level the digital playing field.

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Role Description -

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Customer Support Executive, Blended Process

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• Respond to customer inquiries across voice and chat channels in a timely and professional manner.

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• Demonstrate patience, empathy, and a strong customer-centric approach.

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• Collaborate with cross-functional teams to enhance customer experience.

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• Provide accurate information and resolve customer issues efficiently.

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• Flexibility to work on weekends as per business requirements.

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Qualifications -

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• Graduation in any stream(Full/Part-time)

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• 1-2 years of experience in customer support through chat and call, preferably in the tech industry.

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• Solid communication skills, both written and verbal.

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• Tech-savvy and comfortable working with the Android ecosystem.

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• Strong problem-solving skills and attention to detail.

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CTC: 25K Inhand

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📌 Customer Support Executive (New Delhi)
🏢 Primebook
📍 New Delhi