Role Overview

We are looking for a Social Media & Lead Management Executive to manage customer inquiries, organic leads, CRM updates, sales-team coordination, and regular reporting for our client.
Key Responsibilities
Manage Instagram and Facebook DMs, comments, and customer inquiries.
Respond to customers professionally and collect required details such as name, contact number, requirement, quantity, and location.

Update the Organic Lead Sheet* and enter qualified leads into the CRM.
Verify lead information and ask relevant questions whenever the customer's requirement is unclear.
Monitor CRM remarks and follow up with the sales team on pending leads.
Coordinate with sales representatives regarding priority leads and customer follow-ups.
Track leads from inquiry to closure, including qualified, converted,



pending, and junk leads.

Prepare regular Lead Quality Reports* and basic ad-performance reports.
Analyse which ads/campaigns are generating better leads and share relevant observations.
Handle customer follow-up queries and coordinate internally to ensure customers receive timely responses.

In the future, assist with video ad scripts and content ideas* based on customer questions and requirements.

Pay: ₹25,000.00 - ₹50,000.00 per month

Perks:
Cell phone reimbursement
Versatile schedule
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Social Media And Lead Specialist Surat (India)
🏢 Logam Digital
📍 India