Position: Helpdesk Engineer
Experience: 2–3 Years
Location: Ahmedabad (Local Candidates Only)

Key Responsibilities:
Act as the first point of contact for IT-related issues and service requests.
Provide L1/L2 support for hardware, software, and network-related issues.
Manage and resolve tickets within defined SLA/TAT.
Troubleshoot Windows OS, desktops, laptops, printers, and peripherals.
Handle basic Active Directory activities such as user creation, password resets, and account access.
Troubleshoot basic LAN, Wi-Fi, IP, DNS, and connectivity issues.
Install, configure, and support software applications.
Monitor, update, and follow up on open tickets.
Escalate complex issues to the appropriate technical teams.
Maintain proper documentation of incidents and resolutions.

Required Skills:
Windows & Desktop Troubleshooting
Active Directory
Basic Networking – LAN, Wi-Fi, IP, DNS
Hardware & Software Support
Ticketing Tools
ITIL / SLA Awareness
Valuable Communication & Problem-Solving Skills

Pay: Up to ₹30,000.00 per month

Perks:
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 It Helpdesk Engineer Ahmedabad
🏢 Hyperlink ITSystem
📍 Ahmedabad