Handle customer queries and concerns through email communication.
Build and maintain strong relationships with customers through timely and skilled communication.
Understand customer requirements and provide appropriate solutions.
Manage customer escalations and coordinate with internal teams for resolution.
Follow up on customer issues and ensure timely closure.
Monitor customer satisfaction and identify opportunities to improve the customer experience.
Maintain accurate records of customer interactions and follow-ups.
Ensure all customer queries are handled within defined TAT and SLA.
Identify customer needs and recommend suitable products or services.
Prepare regular reports related to customer queries, feedback, and resolution status.

Required Skills:




Excellent written and verbal communication skills.
Solid email writing and customer-handling skills.
Good problem-solving and analytical abilities.
Ability to manage multiple customer queries simultaneously.
Strong follow-up and coordination skills.
Good knowledge of MS Office and email management tools.
Prior experience in customer success, customer support, email support, or client servicing is preferred.

Interested candidates can share their updated CV via WhatsApp (89672 10092)

Pay: ₹25,000.00 - ₹50,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Success Manager Bengaluru
🏢 Foiwe Info Global Solutions
📍 Bengaluru