Manager - OFR, Service Training and Compliance

Job Purpose

The Training and Compliance CoE Manager is responsible for designing, implementing, and continuously improving training, knowledge management, and compliance programs across Ocean Freight (OFR) operations. The role ensures operational teams possess the required process, system, and compliance knowledge to execute end-to-end shipment handling effectively, while driving process standardization, operational excellence, and adherence to DHL Global Forwarding standards.

Key Responsibilities:
Training Design & Delivery
- Develop and deliver training modules on Ocean Freight fundamentals, including:
- Introduction to GTOM
Export & Import process flow leveraging GSC/L4 SOPs
Parties involved in OFR
Types of shipments (FCL, LCL)
VOCC vs NVOCC
Feeder & Mother Vessels
Types of containers
National & Multinational Gateways
Incoterms and their application
Shipping documents and Letter of Credit
Frequently used OFR charges
End-to-End OFR process
GSConnect – Case creation and viewing
Design and conduct training on specialized module based on top errors and BP complaints
- Conduct onboarding programs on CW1 and Support System e.g. Cargosphere, GSCapture e.t.c:
- GTOM workflow & Bundle Services
Maintain GSC Level SOPs based on L4 SOPs




Ocean Freight documents
Catalogue based service for all shipment types
OFR business model and process flow
Sea Waybill and legal relevance of transport documents
Timestamp definitions and importance for customer experience
GSConnect framework
GPAM Updates
- Updates to be shared with all Centers
GSC Level SOPs to be updated based on the updates
Refresher trainings to be conducted for complex updates
Regular dip checks on updates
Evaluation & Reporting
- GTOM readiness checklist
Tool Access (UAT & Prod) for relevant applications
Assess training effectiveness through feedback, quizzes, and performance metrics.
Maintain accurate training records and prepare reports for management.

Required Skills/Abilities:
Graduate (any) / Post Graduates
Knowledge of OFR operations, back- office processes
Ability to drive continuous improvements in OFR processes
Solid communication and stakeholder management capabilities
Robust program and change management capabilities
Positive communication skills (written & verbal)
Excellent interpersonal skills

Preferred Qualifications:
Certification in training or instructional design.
Experience with DHL systems (CW1, GSConnect, MTW modules).

📌 Manager Ofr, Service Training And Compliance Mumbai
🏢 Dhl
📍 Mumbai