Customer Support Executive

Location: Nagpur, Maharashtra
Job Type: Full time
Experience: 2+ Years
Salary: ₹3,00,000 per annum (Fixed)

Job Summary

We are looking for a Customer Support Executive with 2+ years of experience to handle customer queries, manage support tickets, and ensure timely issue resolution. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to work in a rapid-paced environment.

Key Responsibilities
Handle customer queries via calls, emails, chat, and tickets.
Manage and track tickets using Zoho Desk or similar tools.
Resolve customer issues within defined TAT and escalate when required.
Coordinate with internal teams for timely resolutions.
Maintain accurate customer records and follow support SOPs.




Deliver a high-quality customer experience.

Requirements
Graduate in any discipline.
2+ years of experience in Customer Support/Customer Service.
Excellent communication skills in English and Hindi (regional language is a plus).
Experience with Zoho Desk or similar ticketing software.
Strong problem-solving and multitasking abilities.

KPIs: Ticket Resolution, First Response Time (FRT), CSAT, Ticket Closure Rate, and Quality of Customer Communication.

Pay: ₹11,000.00 - ₹23,000.00 per month

Perks:
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Nagpur
🏢 Hoora Technologies
📍 Nagpur