Location: Kochi – Head Office

Department: Leads
Employment Type: Full time
Language Requirement: HINDI – MANDATORY | English – Required Work
Shift: General & Afternoon (8:00 AM to 10:00 PM) Working Days: 6 days per week Week Off: Based on allocated shift

Roles & Responsibilities
Handle inbound and outbound calls from multiple sources and address basic customer queries effectively.
Identify and qualify potential leads through calls, emails, WhatsApp, and other communication channels.
Communicate confidently with customers in Hindi and English.
Understand customer requirements and assist them in selecting suitable products or services based on their needs and budget.
Assign qualified leads to the appropriate branch or department for further processing.
Direct customer queries to relevant departments and ensure timely follow-up.
Schedule customer appointments and follow-ups based on client availability.
Create and manage client WhatsApp groups and provide timely project-related updates.




Maintain seamless communication with clients throughout the project journey.
Handle customer concerns and complaints professionally and coordinate with relevant teams for resolution.
Conduct customer satisfaction surveys and collect feedback.
Prepare reports and summaries based on customer satisfaction and lead-related data.
Manage email and social media communications related to updates, offers, and announcements.
Build and maintain solid customer relationships and ensure a positive customer experience.
Coordinate with internal teams to ensure timely and smooth customer service.
Ensure a professional and consistent customer experience that reflects the company’s brand values.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

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