Job Summary

The Customer Care Executive (CCE) is responsible for delivering excellent customer service, supporting branch operations, assisting customers with loan-related services, maintaining customer records, and contributing to the branch's business growth. The role requires a customer-centric approach while ensuring compliance with company policies and regulatory requirements.

Key Responsibilities
Welcome customers and provide prompt, courteous, and skilled service.
Explain the company's products and services, including Gold Loans, Deposits, and other financial products.
Assist customers with loan applications, renewals, repayments, closures, and related queries.
Collect, verify, and maintain KYC and other customer documents.
Update customer information accurately in the company's software system.




Follow up with customers regarding pending documents, repayments, renewals, and service requests.
Handle inbound and outbound customer calls.
Support the Branch Manager in achieving branch business and collection targets.
Promote cross-selling of company products and services.
Ensure compliance with RBI guidelines, KYC norms, and company policies.
Maintain proper documentation and filing of customer records.
Coordinate with internal departments to resolve customer issues promptly.
Assist in daily branch operations and administrative activities.

Pay: ₹16,000.00 - ₹18,000.00 per month

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Customer Care Executive Nangali (India)
🏢 Maxvalue Credits And Investments
📍 India