International Voice Process Executive – Inbound & Outbound
Company: UK-Based Company
Location: India
Experience: Freshers & Experienced
Qualification: Graduate
Process: International Voice Process – UK
Job Responsibilities
Handle inbound and outbound calls with UK-based customers/clients.
Respond to customer queries and provide accurate information.
Make outbound calls for follow-ups, lead generation, customer verification, or business requirements.
Communicate professionally and confidently with international customers.
Understand customer needs and provide appropriate solutions.
Maintain proper records of calls, customer details, and follow-ups in the CRM.
Handle customer concerns professionally and ensure a positive customer experience.
Meet assigned productivity, quality, and performance targets.
Coordinate with internal teams whenever required.
Candidate Requirements
Graduate in any discipline.
Freshers can also apply.
Excellent English communication skills are mandatory.
Explicit pronunciation, good listening, and strong conversational skills.
Confident and qualified personality.
Comfortable handling both inbound and outbound international calls.
Good customer-handling and problem-solving skills.
Basic computer knowledge.
Willing to work according to UK business hours/shifts.
Salary
Freshers: Based on skills, communication and interview performance.
Experienced: Hike on last drawn salary, depending on experience and suitability.
Key Skills
Excellent English Communication | Inbound Calling | Outbound Calling | Customer Handling | Active Listening | Problem Solving | International Calling | CRM