Job Summary

The front office trainee acts as an initial point of contact for resort guests, providing support during check-in, managing communication, and coordinating with other departments to ensure an exceptional guest experience.

Key Responsibilities
Guest Reception: Welcome guests upon arrival, assist with registration, and explain resort amenities, activities, and layout.
Check-In and Check-Out Support: Process guest arrivals and departures under supervision, issue room keys, and handle basic billing tasks.
Reservation and Data Management: Help update guest profiles, input data into the property management system (PMS), and take phone or email inquiries.
Department Coordination: Communicate with housekeeping to check room cleanliness and readiness,



and coordinate with the bell desk for luggage assistance.
Guest Relations & Concierge Support: Answer phone calls, address minor guest requests, and share information on local attractions or resort recreation.

Requirements & Qualifications
Education: Diploma or ongoing enrollment in a hospitality/hotel management degree program.
Skills: Transparent verbal communication, basic computer literacy, active listening, and fundamental problem-solving abilities.

Pay: ₹6,000.00 - ₹12,000.00 per month

Advantages:
Food provided

Work Location: In person

📌 Front Office Trainee Kottayam
🏢 Backwater Ripples
📍 Kottayam