Job Summary

The Reservation Associate supports the reservations team by handling guest bookings, responding to inquiries, and ensuring accurate data entry. This role focuses on delivering excellent guest service while assisting in maximizing occupancy and revenue in line with brand standards.

Key Responsibilities
Handle room reservations via phone, email, and online channels
Enter and update booking details in the system accurately (e.g., Opera PMS / other tools)
Assist guests with reservation queries, changes, and cancellations
Handle basic guest concerns and escalate complex issues
Generate daily reservation reports and forecasts
Support team with group bookings and special requests
Assist in preparing arrival lists and daily reports
Promote hotel services and upsell when possible




Follow pricing and availability guidelines
Support revenue goals through productive booking handling

Required Skills & Qualifications
Basic experience in hospitality/customer service (preferred)
Valuable communication skills in English
Basic computer knowledge (MS Office, email handling)
Solid attention to detail
Positive attitude and willingness to learn

Preferred Qualifications
Diploma/Degree in Hospitality or Tourism
Familiarity with hotel booking systems (training provided)

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Reservation Associate Ahmedabad
🏢 PCG Hospitality
📍 Ahmedabad