Job Category: Sales

Job Type: Full Time

Job Location: Gurugram

Key Responsibilities:
Primary responsible to generate leads, make robust solution sales pitch, negotiate and close deals for IT Products.
Preferably familiar, with the technologies like Cloud Services, Microsoft Products Firewall, Internet Bandwidth, Antivirus solutions etc.
Effective performance planning for self and team, time management, and self-organization.
Responsible to share the daily, weekly and monthly sale reports
Achieve stretched targets and be able to take decisions and manage complex/ difficult employee situations.
Handle escalations (team and client)
Accounts visits within define area
Make appropriate recommendations and adjustments to leverage resources, skill changes, post-Overtime, or escalate as required
Manage client needs and escalations according to the established escalation process
Understand and drive Metrics Improvement




Monitor and review service level reports to scan for issues and anomalies and report perceived concerns of the process
Ensure complete participation and contribution in organization/process level initiatives (e.g. Absenteeism, Attrition control)
Ensure that the internal/external targets are met and the team shows continuous improvement month on month
Coaching and feedback to mid quartile and bottom quartile agents
Mandatory Experience in Chat Process
Mentor top quartile performers
Solid Communication in English & Hindi
People Management Skills
Knowledge of MS Excel.
Multi-tasking

Experience
Minimum 6 Yrs

Requirements
Should possess Positive Communication Skills.
Should have had a Team Handling Experience.
Maintaining attrition and shrinkage – People Management
Must be able to Mentor the team.
Manage daily floor operations.

📌 Team Lead – Sales Gurugram
🏢 Wroffy Technologies
📍 Gurugram