About the Role:

We are looking for a proactive, responsible and curious Customer Success Executive who wants to build a career in SaaS/FinTech. This is a hands-on role involving client interaction, product onboarding, training, usage tracking, reporting, and renewal support. We will train you on our products and relevant technical concepts; we expect a strong learning and ownership mindset.

Key Responsibilities:
Onboard clients and conduct product demonstrations and training.
Follow up with customers to drive product usage, adoption, and engagement.
Handle client queries and coordinate with internal teams for resolution.
Support renewal activities and customer communication.
Prepare MIS, usage reports, trackers and client-facing reports.
Assist with data validation, manual checks, rollouts and other internal operational tasks.
Work with Customer Success, Product, Technology and other teams as required.

What We Look For:
1–2 years of experience (B.Com / Commerce background preferred).
Good communication and client-handling skills.
Comfortable with Excel/Google Sheets, and reporting.




Interested in SaaS, FinTech and learning basic technical concepts.
Strong ownership, positive attitude and willingness to learn.
A doer mindset — willing to take responsibility and get work completed.
Comfortable supporting multiple teams and handling tasks beyond a narrowly defined KRA.

Pay: ₹275,000.00 - ₹1,705,280.24 per year

Perks:
Paid sick time
Paid time off
Provident Fund

Application Question(s):
How many years of experience do you have in B2B Customer Success role?
How many years of experience do you have in Onboard clients and conduct product demonstrations and training?
Rate yourself in Excel (Rate between 1 and 5: 1 poor, 2 average, 3 positive, 4 very positive, 5 excellent)
What is your highest qualification?
What is your current CTC?
What is your expected CTC?
How soon can you join us?
What is your current location?
Are you willing to travel to Andheri (Sakinaka)

Work Location: In person

📌 Customer Success Executive – Saas / Fintech Saki Naka
🏢 Firmway Services
📍 Saki Naka