As an Inside Sales Executive, you are the direct voice of Frido to our customers. You'll understand what a customer needs,

guide them to the right product, and convert genuine conversations into sales. This is a target-driven, high-energy role built

on consultative selling — not scripted pitches or pressure tactics.

Key Responsibilities
Engage customers through outbound calls, inbound calls, WhatsApp, or video consultation, depending on your assigned

vertical.
Understand the customer's needs before recommending anything — solution-based selling, not product-pushing.
Guide customers to the right Frido product and help them complete their purchase, via the website or a manual Shopify

invoice.
Spot and act on natural cross-sell and upsell prospects to grow order value (AOV).
Follow ownership and escalation protocols — e.g., first-contact-owns-the-lead,



and mandatory escalation of high-value

(₹5,000+) orders.
Log every interaction accurately in Zoho CRM: correct disposition, detailed call notes, and order tracking.
Consistently meet daily call volume, conversion rate, and revenue targets.
Maintain a polite, honest, and helpful tone on every call — no false claims, no manufactured urgency.
Report daily performance (calls made, conversions, revenue, blockers) to your Team Lead.
Participate in training, mock calls, and product knowledge sessions to keep improving.

Pay: ₹30,000.00 - ₹45,000.00 per month

Advantages:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Inside Sales Executive Pune
🏢 Frido
📍 Pune