We are looking for a Voice Process Executive to handle customer interactions through inbound and/or outbound calls. The candidate will be responsible for providing excellent customer service, resolving queries, maintaining accurate records, and ensuring a positive customer experience.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer requirements and provide accurate information and solutions.
Resolve customer queries, complaints, and requests within the defined timelines.
Follow company policies, procedures, and quality standards.
Maintain accurate records of customer interactions in the CRM/system.
Achieve daily, weekly, and monthly performance targets.
Escalate complex issues to the appropriate team or supervisor.

Required Skills & Qualifications
Any Bachelor’s degree / 12th pass, depending on company requirements.




Excellent verbal communication skills.
Valuable listening and interpersonal skills.
Basic computer knowledge and familiarity with CRM systems.
Ability to handle customers professionally and patiently.

Preferred Experience
0–3 years of experience in voice process, customer service, BPO, telecalling, or a similar role.
Experience in handling customer calls will be an added advantage.

Key Performance Indicators (KPIs)
Call quality and customer satisfaction.
Average Handling Time (AHT).
First Call Resolution (FCR).
Attendance and adherence.

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Voice Process Telegu Hyderabad (India)
🏢 shivathattex
📍 India