Industry Preferred: IT / Software Product/ Computer Hardware/ Telecom

Job Description:
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues of any apple product.
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until theyvesolved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. softwaredevelopers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting
Prepare accurate and timely reports

KRAs:
Customer Support




Customer Handling
Query Resolution
Technical Support

Key Account Management.Desired Profile:
Should have excellent communication and presentation skills.
Ability to understand customer queries.

Job Type: Full time

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
Must have ios & Mac knowledge.

Education:
Diploma (Preferred)

Experience:
total work: 1 year (Preferred)

Language:
English (Preferred)
Hindi (Preferred)

Work Location: In person

📌 Front Desk Executive Ahmedabad
🏢 Unicorn Infosolutions(Apple Authorised Service Provider
📍 Ahmedabad