We are looking for an experienced CRM to manage the complete customer lifecycle from booking to possession and post-handover. The role will focus on delivering excellent customer experience, coordinating with internal teams, managing collections and documentation, and ensuring timely resolution of customer queries and escalations.

Key Responsibilities:
Manage customer relationships from booking to possession and post-handover.
Coordinate with Sales, Legal, Finance, Projects, and other internal teams.
Handle customer queries, escalations, payment follow-ups, and documentation.
Track agreements, registrations, demand letters, collections, and possession milestones.
Maintain accurate customer records and reports in CRM systems.
Coordinate possession, handover, snag-list, and post-possession activities.




Ensure compliance with RERA guidelines and company SOPs.
Lead and guide the CRM team, where applicable.

Key Skills & Requirements:
5+ years of experience in Real Estate CRM / Customer Relations / Post-Sales.
Solid knowledge of the booking-to-possession lifecycle.
Positive understanding of RERA and real estate documentation.
Excellent communication, customer handling, and escalation management skills.
Solid coordination, follow-up, and problem-solving abilities.
Proficiency in CRM software and MS Excel.

Pay: ₹25,000.00 - ₹85,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Crm Mumbai
🏢 Tallman Ventures Private
📍 Mumbai