Job Summary

We are looking for an experienced Service Manager to manage the day-to-day operations of our automobile service department. The candidate will be responsible for workshop performance, customer satisfaction, technician coordination, service quality, and achieving service targets.

Key Responsibilities
Manage daily workshop and service operations.
Monitor technicians and service advisors and allocate work effectively.
Ensure vehicles are serviced and delivered on time.
Handle customer complaints and ensure customer satisfaction.
Monitor service quality and conduct final quality checks.
Achieve monthly service, labour, parts and customer satisfaction targets.
Monitor job cards, repair estimates, billing and vehicle delivery.
Coordinate with parts, sales, warranty and insurance teams.
Monitor warranty and insurance-related service work.
Ensure proper use of tools, equipment and workshop facilities.
Track service department performance and prepare reports for management.
Train and guide service advisors and technicians.




Ensure safety, cleanliness and company procedures are followed.

Requirements
Diploma/Degree in Automobile Engineering, Mechanical Engineering or related field.
Experience in an automobile workshop/service department preferred.
Positive knowledge of vehicle servicing and repair processes.
Strong customer handling and team management skills.
Good communication and problem-solving abilities.
Knowledge of DMS/service management software will be an advantage.

Key Skills

Workshop Management | Customer Handling | Team Management | Automobile Knowledge | Service Operations | Complaint Handling | Target Achievement | Leadership

Experience: 3+ years preferred
Location: pathanamthitta
Job Type: Full time

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages:
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 Service Manager Pathanamthitta (India)
🏢 AISWARYA WHEELS
📍 India