We are looking for a Customer Relationship Executive (CRE) to manage customer interactions, follow-ups, and relationship-building activities at our automobile dealership. The candidate will be responsible for ensuring excellent customer service, handling enquiries, coordinating with Sales & Service teams, and improving customer satisfaction and retention.
Handle customer enquiries through phone calls, WhatsApp, and in-person interactions.
Follow up with prospective customers and generate appointments.
Manage customer databases and update customer information in DMS/CRM/HRMS or relevant systems.
Coordinate with the Sales and Service teams regarding customer requirements.
Make follow-up calls for vehicle enquiries, test drives, bookings, deliveries, and service appointments.
Conduct customer satisfaction calls and collect feedback.




Handle customer complaints and coordinate with the concerned department for timely resolution.
Remind customers about periodic service, insurance renewal, warranty, and other vehicle-related requirements.
Maintain proper records of customer interactions and follow-up status.
Support customer retention and referral activities.
Prepare daily/weekly reports related to calls, leads, appointments, and customer feedback.
Ensure qualified and courteous communication with all customers.
Achieve assigned call, appointment, follow-up, and customer satisfaction targets.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Cell phone reimbursement
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Kochi
🏢 Indel Automotives
📍 Kochi