Role Objective

Own the usage, health, relationship and growth of existing Tagway customers.

This is not a traditional sales role. The AM acts as the customer's trusted point of contact, ensuring continuous product adoption and building long-term relationships that lead to recurring and expansion revenue.

Usage → Value → Trust → Revenue Growth

Key Responsibilities
Drive customer usage and adoption, with particular focus on regular and accurate stock checks.
Own the overall customer relationship and ensure a high level of service.
Understand customer operations, stakeholders and future business plans.
Identify declining usage/customer-health risks and coordinate internally for resolution.
Manage approximately 60 accounts through structured CRM, Cycle Tasks, Account Reviews and visits.
Grow revenue through tags, AMC, licenses, additional stores and other Tagway solutions.




Generate references and introductions from satisfied customers.

Key KPIs
Customer Usage & Stock-Check Health
Customer Health & Retention
Revenue Growth per Account
Customer Engagement & References

Ideal Candidate
3–6 years in B2B Customer Success / Account Management / Client Services.
Robust ownership and service mindset.
Excellent relationship and stakeholder-management skills.
Highly structured with robust CRM and follow-up discipline.
Commercially curious without being transactional.
SaaS, ERP, POS, Retail Tech or B2B technology experience

Bare minimum eligibility
Previous account management experience (Domestic market)
Should be comfortable for 6 days Onsite
Willingness and ability to travel (North India)

📌 Account Manager Gurugram
🏢 Newnovation
📍 Gurugram