Working Days: 6 Days a Week (Saturday & Sunday Working)
Salary: ₹20,000.00 - ₹30,000.00 CTC per month
About the Role
Artfills is looking for a target-oriented Assistant Team Leader – Customer Support to manage a team of 3–4 members and drive smooth class booking operations.
Key Responsibilities
Manage and guide a team of 3–4 Customer Support Executives.
Drive daily class bookings and team targets.
Monitor calls, follow-ups, bookings and team performance.
Track MIS/data and make data-driven decisions to improve conversions.
Handle customer escalations and ensure timely resolution.
Coordinate with internal teams for smooth class scheduling and bookings.
Coach team members and ensure achievement of individual and team targets.
Requirements
*Bachelor’s degree in any discipline/12th Pass
1+ years of experience in Customer Support, Customer Success, Inside Sales or similar roles.
Experience managing a 3–4 member team.
Excellent communication and follow-up skills.
Target and result-oriented approach.
Robust analytical and data-handling skills.
Good knowledge of Excel/Google Sheets.
EdTech experience will be an added advantage.
Perks:
Cell phone reimbursement
Flexible schedule
Internet reimbursement
Provident Fund
Work Location: In person
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
Cell phone reimbursement
Internet reimbursement
Paid sick time
Provident Fund