The Front Office Executive is responsible for creating a positive first impression for guests by delivering courteous, effective, and professional service. This role manages guest arrivals and departures, reservations, billing, and guest inquiries while ensuring a seamless and memorable stay.

Key Responsibilities
Welcome guests and complete check-in and check-out procedures efficiently.
Handle room reservations, cancellations, and modifications.
Answer telephone calls, emails, and guest inquiries professionally.
Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Process payments, prepare bills, and maintain accurate guest records.
Handle guest complaints and resolve issues promptly and professionally.
Maintain the front desk, lobby, and reception area in a clean and organized manner.
Prepare daily reports, occupancy reports, and shift handover notes.
Ensure compliance with hotel policies, safety standards, and standard operating procedures (SOPs).




Promote hotel services, facilities, and special offers to guests.

Skills & Qualifications
Excellent communication and interpersonal skills.
Robust customer service orientation.
Positive knowledge of hotel reservation systems (PMS) and Microsoft Office.
Ability to multitask and work efficiently under pressure.
Professional appearance and positive attitude.
Strong problem-solving and organizational skills.

Preferred Qualification
Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field.
Previous experience in hotel front office operations is preferred.

Reporting To

Front Office Manager / Rooms Division Manager

Working Hours

Rotational shifts, including weekends and public holidays, as per hotel operations.

Pay: ₹8,745.75 - ₹27,957.50 per month

Work Location: In person

📌 Senior Front Office Executive Vashi (India)
🏢 37th Crescent Hotel
📍 India