Job Summary

Position: Technical Service Engineer (India SAARC)

Location: Bengaluru (Bangalore), India

Type: Permanent, Full time

Looking to join a global technology principal and original manufacturer of industry-leading network video, audio, and access control solutions Interested to support products where you can truly reach the root cause

We are looking for a Technical Service Engineer to join our team in Bengaluru (Bangalore), acting as the technical support for our partners, distributors, and end-users across the India SAARC region.

Responsibilities
Be the Voice of the Product: Provide advanced technical support and after-sales care, supporting users via written web portal tickets, fluent English live chat, and phone.
Own the Customer Journey: Work through an autonomous, case-driven system where you take final responsibility for diagnosing, troubleshooting, and successfully closing support cases.
Collaborate Globally: Partner closely with our regional sales office, local RMA partners, and the global technical support community to share ideas and resolve challenges.
Drive Continuous Improvement: Take part in cutting-edge technical training and contribute to proactive knowledge-sharing, such as authoring global FAQs.

Requirements




Education Experience: Bachelor s degree in Computer Science (or equivalent) backed by 3 to 5 years of hands-on experience in a technical support or customer-facing engineering role.
Fluent Communication: Exceptional verbal and written English communication skills, maintaining a skilled, reassuring dialogue with global partners.
The Right Mindset: You are service-minded, social yet structured, open-minded, and understand the deep value of team cooperation.
Technical Curiosity: Sound knowledge of basic computer hardware/software and a keen interest in networking technologies, LANs, and IP-based systems. (Bonus points for surveillance camera systems, network protocols, or access control knowledge!)
Customer Care First: Beyond technical troubleshooting, you believe that taking genuine care of the customer is what sets a outstanding engineer apart.

Job Type

Permanent Employment

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Service Engineer India Saarc Bengaluru
🏢 Axis Communications
📍 Bengaluru