Role Overview:

We are seeking a high-impact Director Program Manager Manager to drive operational excellence and lead strategic
initiatives across our e-commerce logistics network. This role is responsible for end-to-end program management,last-mile delivery, and supply chain optimization. You will collaborate cross-functionally with operations,technology, product, and business teams to deliver scalable solutions, enhance efficiency, and ensure a seamless customer experience.

Key Responsibilities:

Strategic Initiatives
Lead end-to-end ownership of strategic initiatives from discovery and scoping to delivery and scale-up Work cross functionally with supply, tech, product, and demand teams to build and operationalize recent capabilities
Identify ecosystem gaps across infrastructure, process, or experience, and align teams to address them, define goals, success metrics, and governance for each program to drive alignment and accountability

Process Optimization
Drive Lean/Six Sigma initiatives to reduce turnaround times, improve SLA adherence enhance throughput

Cross-Functional Collaboration
Work closely with Ops, Tech, Product, Finance,



and HR teams to define project scopes, KPIs, milestones and success metrics

Data-Driven Decision Making
Analyze large operational datasets to identify gaps, bottlenecks, and prospects for improvement .

Requirements
8 to 12 years of experience in program management, strategy, consulting, or recent initiatives,preferably in tech, logistics, or e-commerce ecosystems
Strong bias for ownership with proven ability to manage zero-to-one or cross-functional initiatives
Ability to operate across strategic thinking and hands-on execution
Strong stakeholder management and comfort working with senior leadership, tech, and operations
Highly structured, analytical, and outcome-oriented Experience in leading and mentoring high-performing teams

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📌 Program Manager Strategic Programs And Capability Gurugram
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