Position: Customer Service Executive (International Non-Voice Process)

Location: Lower Parel, Mumbai

Shift Timing: 7:00 PM to 4:00 AM (Night Shift)

Working Days: Monday to Friday (5 Days Working)

Weekly Offs: Fixed Sunday Off & alternate Saturdays off

Transportation: Not Provided

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our International Non-Voice Customer Service team. The role involves handling customer queries through chat and email support while ensuring a high level of customer satisfaction and timely resolution.

Key Responsibilities
Handle customer inquiries via Email support.
Resolve customer concerns professionally and efficiently.
Provide accurate information regarding products, services, and processes.
Maintain quality standards and meet productivity targets.
Document customer interactions and resolutions accurately.
Follow company policies and process guidelines.





Eligibility Criteria
Excellent written English communication skills.
Basic computer proficiency and typing skills.
Prior experience in customer service, email support, or chat support is preferred but not mandatory.
Comfortable working in permanent night shifts.

Desired Skills
Robust written communication skills.
Problem-solving and analytical abilities.
Customer-centric approach.
Ability to multitask and work in a fast-paced environment.
Good attention to detail.

Compensation & Benefits
Competitive salary package.
Fixed Sunday off & alternate Saturdays off
Prospect to work with an international customer base.
Career growth and learning opportunities.
Professional and cooperative work environment.

📌 Customer Support Representative Mumbai
🏢 Kohinoor Techno Business Solutions
📍 Mumbai