Role & responsibilities
Contact and follow up with leads generated through the company's e-commerce website, digital marketing campaigns, social media, marketplaces, and other channels.
Understand customer requirements and recommend suitable products or solutions.
Convert qualified leads into successful sales and maximize revenue.
Maintain consistent follow-ups with potential customers through calls, WhatsApp, email, and other channels.
Handle customer queries, objections, pricing discussions, and product-related concerns professionally.
Ensure timely follow-up on current, pending, and previously contacted leads.
Maintain accurate lead and customer information in the CRM/system.
Track the complete sales cycle from lead generation to order confirmation.
Achieve assigned daily, weekly, and monthly sales targets.
Meet and improve individual KPIs such as:
Number of calls made
Leads contacted
Follow-ups completed
Lead-to-sale conversion rate
Number/value of orders generated




Revenue achieved
Coordinate with the E-commerce, Marketing, Operations, and Customer Support teams to ensure smooth order processing and customer experience.
Identify high-potential leads and prioritize them for faster conversion.
Follow up on abandoned carts, incomplete orders, enquiries, and repeat purchase opportunities where applicable.
Maintain a robust relationship with existing customers and identify opportunities for repeat sales and upselling/cross-selling.
Provide regular updates and reports on lead status, sales performance, and target achievement to the reporting manager.
Understand ongoing offers, promotions, product launches, and campaigns and communicate them effectively to customers.
Continuously work on improving conversion rates and overall sales performance

Preferred candidate profile

📌 Inside Sales Executive Bengaluru (India)
🏢 Royaloak Incorporation
📍 India