Role & responsibilities

Lead end-to-end architecture for a large-scale telecom service management transformation. The role spans business, solution, integration, data, and security architecture, producing the design artefacts that downstream build and run teams depend on
Author and maintain the end-to-end architecture blueprint covering business, solution, integration, data, and security domains.
Produce High-Level and Low-Level Design packages for ServiceNow workflows, CSDM mappings, API integrations, and AIOps event correlation.
Define integration patterns across ServiceNow, CRM, BSS, and AIOps platforms using TMF OpenAPI standards.
Support stand-up of greenfield ServiceNow capabilities, including ITSM, CSDM, CMDB, SPM, TSOM, MID Server, and platform security controls.
Align design outputs to customer journey value chains and ITIL 4 practices.
Operate inside a formal architecture governance model, including Architecture Review Board and Design Authority forums.
Maintain architectural guardrails consumed by ITIL practice, product catalog, platform implementation, AIOps, and QA workstreams.





Preferred candidate profile
10+ years of solution or enterprise architecture experience, with at least 3 years on telecom transformation programs.
Hands-on ServiceNow design across ITSM, CSDM, CMDB, SPM, and TSOM.
Robust working knowledge of TMF Open APIs and the TMF SID, applied in delivery (for example TMF 620, 633, 634, 638, 639, 641, 642).
ITIL 4 fluency across the service value chain and core practices.
Integration design across CRM platforms (Salesforce or similar), BSS platforms (Netcracker, Amdocs, or similar), and AIOps tooling (ScienceLogic, IBM CP4AIOps, SevOne, Dynatrace, or similar).
API and event-driven design, including API gateway patterns (Kong or similar).
Track record of authoring HLD and LLD packages inside a multi-vendor delivery model.

Nice to have
Experience with North American telecom carriers.
TMF Forum or ITIL 4 certifications.
AIOps, agentic AI, or AI-assisted operations design exposure.

📌 Sr Solution Architect Hyderabad
🏢 Prodapt Solutions
📍 Hyderabad