Job Summary

We are looking for a proactive and customer-focused CRM with experience in the Construction or Real Estate industry. The candidate will be responsible for managing customer relationships, coordinating with internal departments, handling customer queries, and ensuring a smooth customer experience from booking to possession.

Role & responsibilities
Manage and maintain robust relationships with customers throughout the project lifecycle.
Handle customer queries, complaints, requests, and ensure timely resolution.
Coordinate with Clients Accounts, Projects, Legal, and other departments for customer-related requirements.
Manage customer documentation, agreements, payment follow-ups, and possession-related processes.
Maintain accurate customer records and update the CRM system regularly.
Send regular project updates, payment reminders,



and customer communications.
Ensure timely follow-up and closure of customer concerns.
Prepare MIS reports and customer service reports for management.
Support customer retention and enhance overall customer satisfaction.

Preferred candidate profile
Graduate/Postgraduate in any relevant field.
5 to 7 years of experience in CRM, preferably in the Construction or Real Estate industry.
Excellent communication and interpersonal skills.
Robust coordination and follow-up abilities.
Proficiency in MS Office and CRM software.
Ability to handle customers professionally and resolve issues effectively.

📌 Customer Relationship Management Pune (India)
🏢 Nikhil Constructiongroup
📍 India