- Perform real-time log analysis to provide network and data security for NTT Data Services clients, leveraging log correlation platforms.
Evaluate/deconstruct malware through open-source and vendor provided tools
Respond to inbound phone and electronic requests for technical assistance from customers
Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)
Perform all tasks required per shift including reporting, monitoring, and turnover logs
Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities
Provide resolution plans for system and network issues;
Confidently communicate technical information to NTT Data Services client base and internal technical team members
Participate in knowledge sharing with other analysts and develop productive customer solutions
Maintain a working knowledge of local security policies and execute general controls as assigned

Role Requirements
- Bachelor s degree in computer science, systems engineering, management information system,



or equivalent combination of education and experience
0- 2 years experience with incident handling, log management, antivirus, firewalls, and Security Information & Event Management (SIEM) systems
Root cause analysis experience, getting to the root cause, problem solving
Experience with network connectivity and protocols such as TCP/IP, VPNs, VLAN, NAT, DHCP
Investigative and analytical problem solving skills
Customer service/support experience (manage customer experience)
Knowledge of current security events and a demonstrated passion to stay informed

Role Preferences
- Experience with Splunk SIEM
Coding or scripting experience
Familiarity with Unix/Linux
Security+, SSGB, ITIL, or similar certification
Working knowledge of applicable industry controls such as NIST 800-53

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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