Job Description

Job Description: Oracle Cloud GL (General Ledger) — Application Support Consultant

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Experience Required: 6–8 Years

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Location: Hyderabad (1st preference). Other locations are also fine, Chennai, Bangalore, Gurugram, Pune, Mumbai, Kolkata

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About the Role

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We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.

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Key Responsibilities

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- Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs
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- Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues
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- Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation
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- Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close
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- Handle intercompany transactions, elimination entries, and cross-ledger balancing issues
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- Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes
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- Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues
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- Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes
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- Work closely with subledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL
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- Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes
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- Maintain and update support documentation, SOPs, and knowledge base articles
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- Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need
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- Provide end-user support, training, and query resolution related to GL processes
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- Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends
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- Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)
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Required Skills & Qualifications

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- 6–8 years of experience in Oracle applications, with at least 4–5 years dedicated to Oracle Cloud GL support/operations
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- Strong hands-on experience in a production support environment
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- Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets
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- Practical experience with allocations, revaluation, translation, and consolidation processes
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- Experience handling period-close cycle issues and providing close-window support
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- Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses
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- Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues
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- Familiarity with FBDI templates and resolving failed import/interface issues
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- Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS)
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- Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations
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- Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy)
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- Strong analytical and troubleshooting skills with the ability to prioritize under pressure
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Preferred/Valuable to Have

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- Oracle Cloud Financials (GL) certification
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- Prior experience in AMS/support engagements (as opposed to only implementation projects)
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- Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3)
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- Basic understanding of SQL for data validation/debugging (not mandatory)
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Soft Skills

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- Strong ownership mindset with a sense of urgency during close periods
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- Good client communication and ticket documentation skills
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- Ability to work independently and manage multiple tickets/priorities simultaneously
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- Team player with willingness to support on-call/rotational schedules
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📌 Oracle Cloud GL (General Ledger) -- Application Support Consultant (Hyderabad)
🏢 Buxton Consulting
📍 Hyderabad