Job Description Back Office Executive | Business Correspondence Financial Inclusion

Position

Back Office Executive – Business Correspondence Department

Business Segment: Financial Inclusion

Location: Delhi (HO)

Job Overview

We are looking for a Back Office Executive to join our Business Correspondence (BC) – Financial Inclusion team. The role will involve a blended process, with major responsibilities related to calling, CSP coordination, follow-ups, query resolution, and operational support.

The ideal candidate should be proactive, confident in communication, aggressive in follow-up activities, and capable of coordinating with CSPs and resolving their operational and technical queries effectively.

Key Responsibilities
Make regular calls to CSPs/Business Correspondents for follow-ups, coordination, and operational requirements.
Coordinate with CSPs regarding daily operational activities, pending issues, transactions, and service-related queries.




Understand CSP queries and provide appropriate and timely resolutions.
Follow up aggressively with internal teams, CSPs, and other stakeholders to ensure timely closure of pending issues.
Maintain and update MIS, reports, trackers, and operational data.
Assist in preparing daily/weekly/monthly reports and presentations.
Coordinate for CSP onboarding, activation, device-related issues, and other operational activities.
Provide basic technical support related to:
m-ATM/Micro ATM device setup
Passbook printer installation and configuration
Kiosk portal operations
Basic troubleshooting and device-related coordination
Maintain proper records of CSP queries, follow-ups, and resolutions.
Coordinate with relevant internal teams for technical, operational, and payment-related issues.
Perform other operational and reporting activities as assigned by the reporting manager.

📌 Walk In Back Office Executive New Delhi (India)
🏢 Alankit
📍 India