– AFTER-SALES SERVICE – CUSTOMER SERVICE TECHNICAL SUPPORT

Company: Centrix

Location: Mumbai

Experience: 2–5 Years

Employment Type: Full-Time

About the Role

Centrix is looking for a Customer Service Technical Support qualified to manage after-sales complaints, customer queries and coordination with the technical team.

Key Responsibilities
Handle after-sales customer complaints and technical queries over the phone.
Understand customer concerns and provide appropriate initial support.
Record and manage customer complaints and service requests.
Assess issues and coordinate with the technical team whenever technical intervention is required.
Handover relevant leads/service cases to the technical team.
Follow up on open complaints until resolution.
Coordinate between customers and internal technical teams.
Maintain accurate service records and documentation.




Ensure timely and professional customer communication.
Contribute to improving the overall after-sales service experience.

Requirements
2–5 years of relevant customer service/technical support experience.
Technical understanding of electrical, lighting or related products preferred.
Strong problem-solving and coordination skills.
Excellent communication skills.
Valuable knowledge of MS Office applications.
Customer-focused approach with robust follow-up skills.
Ability to manage multiple complaints and service requests efficiently.

Working Days

Monday to Saturday | 10:00 AM to 7:00 PM IST

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

📌 After Sales Service Customer Service Technical Support Mumbai
🏢 Centrix
📍 Mumbai