Internal
Participating Units and/or Subsystem Managers
Customer Service Manger/Leaders
Parts & Overhaul Support team (Back-office)
RAMS team
Project Engineering team
Quality team (mainly PrQSM and SQ)
Installation and Test & Commissioning team (if applicable)
Internal Supplier representatives (Components/PU)
Sourcing and Contract Manager
Integrated Service Readiness (ISR)
Maintenance/Service team (if Alstom)
Global System representatives (if applicable)

External
Customer site team
Customer maintenance team (if not Alstom)
External Suppliers

Main Responsabilities

Key accountabilities:

Operations Support
Overall support and coordination for Metro Warranty.
Alignment with the Sourcing and Quality for the material planning.
Gather technical knowledge and field data. Provide reliability studies for continuous improvement proposals. Provide technical solutions for obsolescence with the support of Engineering function. Material and dispatched planning and logistics support

Performance measurements:




Achievement of Parts & Overhaul Dashboard
Achievement of REX implementation
Audit results (internal and external)
Compliance with EHS rules and work-related processes
Ontime delivery and ontime dispatch
Warrenty replacement tracking and ontime replacement.
Main Required Competences

Educational Requirements

Mandatory:
Graduate in Engineering or Industrial (Internal Graduation (cadre interne in F) acceptable)
Internal EHS training
English

Desirable:
Bachelor degree in Engineering/Managemet

Experience 5 To 8 Years

Mandatory:
Computer literacy (Microsoft Windows & Office workplace)
Basic Knowledge on SAP & GSI
Knowledge on trains parts and subaasembly
Knowledge on prouplsion system.
Desirable:
General Railway knowledge
Field Expeience
Problem Solving skills
DFQ, Quality and Audit skills
Customer contact

📌 Customer Service Leader Vadodara (India)
🏢 ALSTOM
📍 India