Manager – Retention & Cross-Sell - IQ/0112

About the role:

This role focuses on enhancing customer retention and cross-selling General Insurance products. The manager will develop strategies to meet renewal targets and lead a team in achieving business goals.

Job description: Ensure timely renewal of General Insurance policies before expiry., Develop strategies to improve customer retention and reduce policy lapses., and Identify opportunities to cross-sell General Insurance products.

Required Candidate profile: Any Graduate Must-have: Strong communication and negotiation skills., Excellent relationship management., Good understanding of General Insurance products. Experience: 5–8 years

Suggested role: Manager – Retention & Cross-Sell

Suggested department: Data & Analytics

Key details:

Location: PUNE

Experience: 5–8 years

Openings: 1

Job type: full_time

Shift: Day Shift

Must-have skills:
Robust communication and negotiation skills




Excellent relationship management
Valuable understanding of General Insurance products
Knowledge of underwriting and policy servicing
CRM and MS Office proficiency
Leadership and team management abilities

Compulsory skills: Strong communication and negotiation skills., Excellent relationship management.

Key responsibilities:
Ensure timely renewal of General Insurance policies before expiry.
Develop strategies to improve customer retention and reduce policy lapses.
Identify prospects to cross-sell General Insurance products.
Conduct regular customer engagement through calls, meetings, emails, and WhatsApp.
Achieve monthly and annual renewal premium targets.
Track conversion ratios and implement improvement strategies.
Lead and mentor retention executives.
Prepare daily, weekly, and monthly renewal reports.

📌 Manager – Retention & Cross Sell Iq/0112 Pune
🏢 iQuest Management Consultants Private
📍 Pune