1.Answering and Directing Calls:

· Professionally answer incoming calls and provide a warm, courteous greeting.

· Direct calls to the appropriate person or department promptly and accurately.
Message Taking:

· Record and relay messages accurately, including contact details, nature of the call, and urgency level.
Maintaining Phone Directory:

· Regularly update and maintain the company's phone directory to ensure accurate information.
Providing Information:

· Offer general information about the company and its services to callers.
Handling Inquiries:

· Address inquiries and provide appropriate assistance or direct inquiries to the relevant department.
Maintaining Call Logs:

· Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.
Following Communication Protocols:

· Adhere to established communication protocols and procedures.
Handling Emergencies:

Respond to emergency calls promptly and follow established protocols for

📌 Telephone Operator Coimbatore
🏢 Portal HR Plus Madurai
📍 Coimbatore