Roles and Responsibilities :
Deploy and configure applications on Windows/IIS servers
Manage IIS (App Pools, Websites, Bindings, SSL)
Resolve front-end issues (login failures, access issues, session timeouts)
Troubleshoot endpoint/connectivity issues (URL access, API failures, DNS/port issues)
Handle SSL certificate issues (expiry, binding, installation, trust issues)
Diagnose application performance issues (slowness, high response time)
Troubleshoot printing issues (printer connectivity, spooler service, mapping)
Troubleshoot application errors.
Monitor and manage Windows services
Analyze logs (Event Viewer, IIS logs, application logs)
Perform server monitoring (CPU, Memory, Disk)
Manage Task Scheduler jobs
Write and execute SQL queries (SELECT, UPDATE, INSERT, DELETE)
Troubleshoot SQL data issues and SQL Agent Jobs
Take database backups (Full, Differential, Log)




Perform database restores (point-in-time, full restore)
Handle ServiceNow tickets (incidents, cases & Issues)
Execute deployments via ServiceNow change requests
Work with Dev/Analyst teams
Support on-prem and Cloud environmentsRequired Skills
Strong knowledge of IIS and Windows Server
Strong troubleshooting skills
Experience in services and monitoring
Azure AZ-104 certified.
Basic SQL (queries, jobs, backup/restore).Positive to Have
Basic Azure knowledge
PowerShell scripting
Networking basics (DNS, ports, firewall)Soft Skills
Positive communication
Problem-solving mindset
Ability to handle production issues
Willingness to work in support setting

📌 Application Support Engineer 2 Hyderabad
🏢 Computer Generated Solutions
📍 Hyderabad